bgd35 Privacy
Policy

Section 1

Data Controller Information

This Privacy Policy is issued by bgd35 ("bgd35", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at bgd35.org (the "Platform"). bgd35 acts as the data controller in respect of personal data collected from users of the Platform.

The Platform is operated primarily for players based in Bangladesh. If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, you may contact our dedicated data support team at the following address (plain text only):

Data Support Contact: [email protected]

Section 2

Data We Collect

bgd35 collects personal data from you in several ways — directly when you register and use the Platform, automatically through your device and browser when you visit bgd35.org, and occasionally from third-party sources such as payment processors and identity verification providers. The categories of personal data we collect are described below.

bgd35 does not knowingly collect sensitive personal data (such as racial or ethnic origin, religious beliefs, or political opinions) except where required by law or where you voluntarily provide such information in the context of a support interaction. bgd35 also does not collect personal data from individuals known to be under 18 years of age. If we become aware that data has been collected from a minor, that data will be deleted promptly.

Section 3

How We Use Your Data

bgd35 uses the personal data it collects only for legitimate purposes directly related to the operation of the Platform and the delivery of services to you. We do not use your data for purposes incompatible with those listed below without seeking your prior consent.

• Account creation and management: To register your bgd35 account, verify your identity, maintain your account profile, and manage your preferences and responsible gaming settings.
• Transaction processing: To process deposits via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to facilitate withdrawals to your registered payment accounts in Bangladeshi Taka (BDT).
• Service delivery: To allow you to access and participate in the games and betting markets available on bgd35, including slots from Pragmatic Play, NetEnt, and Microgaming, live dealer content from Evolution Gaming and Ezugi, and cricket/sports betting markets covering BPL, IPL, T20 World Cup, and other events.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance through our live chat and email support channels.
• Compliance and fraud prevention: To conduct identity verification (KYC), perform anti-money laundering (AML) checks, detect and prevent fraudulent activity, and comply with applicable legal obligations.
• Responsible gaming: To monitor gameplay patterns, identify potential problem gambling indicators, enforce deposit limits and self-exclusion requests, and contact you where we have a duty of care concern.
• Platform improvement: To analyse usage data and technical data in aggregate to understand how players use bgd35, identify areas for improvement, and optimise performance and user experience.
• Marketing communications: To send you promotional offers, bonus notifications, and updates about new games or features — but only where you have opted in to receive such communications. You may opt out at any time by contacting support or updating your account communication preferences.
• Legal and regulatory purposes: To establish, exercise, or defend legal claims and to respond to lawful requests from regulatory authorities or law enforcement agencies.

Section 4

Legal Basis for Processing

bgd35 processes your personal data on one or more of the following legal grounds, depending on the specific purpose for which the data is being processed:

• Contractual necessity: Processing required to fulfil the contract between you and bgd35 — for example, processing your deposits and withdrawals, managing your account, and delivering the gaming services you have signed up for.
• Legal obligation: Processing required by applicable law — for example, identity verification and AML checks required under financial crime prevention frameworks.
• Legitimate interests: Processing that serves bgd35's legitimate business interests, provided those interests are not overridden by your privacy rights — for example, fraud detection, platform security, and aggregate analytics used to improve the service.
• Consent: Processing based on your freely given, informed, and specific consent — for example, sending you marketing emails or promotional SMS messages about bgd35 offers and bonuses. Where consent is the basis, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Section 5

Data Sharing & Third Parties

bgd35 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. However, in order to operate the Platform and deliver services to you, bgd35 shares certain personal data with trusted third-party service providers under strict confidentiality obligations. The categories of recipients are set out below.

• Payment processors: bgd35 shares financial transaction data with payment service providers including bKash, Nagad, Rocket, and Upay, as well as banking partners such as Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard, to the extent necessary to process your deposits and withdrawals.
• Identity verification providers: bgd35 may share identity document data with third-party KYC (Know Your Customer) verification services to confirm your identity and comply with anti-money laundering obligations.
• Game providers: When you play games hosted by third-party software providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, limited session and gameplay data may be processed by those providers in connection with game delivery. These providers operate under their own privacy policies and data processing agreements.
• Technology and infrastructure providers: bgd35 uses cloud hosting, content delivery, and cybersecurity services. These providers may have incidental access to personal data as part of delivering their technical services but are contractually prohibited from using that data for any other purpose.
• Analytics providers: Aggregate, anonymised or pseudonymised usage data may be shared with analytics service providers to help bgd35 understand Platform performance and user behaviour.
• Legal and regulatory authorities: bgd35 may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other government authorities where required to do so by law, by court order, or where disclosure is necessary to protect the rights, property, or safety of bgd35, its players, or the public.

Where bgd35 shares personal data with third-party processors, we ensure that appropriate contractual safeguards are in place to protect your data and require those parties to process your information only in accordance with our instructions and applicable data protection standards.

Section 6

Cookies & Tracking Technologies

bgd35 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate the Platform, remember your preferences, maintain your login session, and gather analytical data about how the Platform is used. Cookies are small text files placed on your device by your browser when you visit bgd35.org.

Strictly necessary cookies cannot be disabled as they are essential for the Platform to function correctly. For all other cookie types, you may manage your preferences through your browser settings. Please note that disabling functional or analytical cookies may affect certain features of bgd35, including your saved preferences and session continuity.

Most web browsers allow you to view, manage, delete, and block cookies through the browser's settings menu. For guidance specific to your browser, please consult the browser's official help documentation. Note that clearing cookies will log you out of your bgd35 session.

Section 7

Data Retention

bgd35 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including any legal, regulatory, accounting, or reporting obligations that require us to keep records beyond the period of your active use of the Platform.

• Active account data: Personal data associated with an active bgd35 account is retained for the full duration that your account remains open and active on the Platform.
• Closed account data: Following closure of your bgd35 account — whether at your request or as a result of a Terms breach — we retain core identity, transaction, and communications data for a minimum of five (5) years to satisfy anti-money laundering record-keeping obligations and to handle any post-closure disputes or legal claims.
• KYC documents: Identity verification documents (NID copies, passport copies, proof of address) are retained for the period required by applicable AML regulations, typically a minimum of five (5) years from the date of verification.
• Marketing data: If you have opted in to marketing communications, we retain your contact details for this purpose until you withdraw consent or opt out.
• Technical and analytics data: Anonymised or aggregated analytics data may be retained indefinitely as it no longer constitutes personal data once de-identified.
• Support communications: Records of customer support interactions are retained for up to three (3) years from the date of the interaction, after which they are securely deleted unless subject to an ongoing legal matter.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised using industry-standard data destruction methods. bgd35 conducts periodic reviews of retained data to ensure that data no longer needed is disposed of appropriately.

Section 8

Your Privacy Rights

bgd35 respects your rights in relation to your personal data. Depending on your circumstances and the nature of the processing, you may be entitled to exercise the following rights:

To exercise any of the rights described above, please contact the bgd35 data support team in writing at [email protected]. Please include your registered account username and a description of the right you wish to exercise. bgd35 will respond to your request within 30 days. In some cases, we may need to verify your identity before processing your request. Please note that certain rights may be limited where bgd35 has overriding legal obligations to retain or process your data.

Section 9

Data Security

bgd35 takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, disclosure, or destruction.

• SSL/TLS encryption: All data transmitted between your device and bgd35.org is encrypted using 256-bit SSL/TLS encryption, ensuring that your personal and financial information cannot be intercepted during transit.
• Secure data storage: Personal data is stored on secure servers with access restricted to authorised bgd35 personnel on a strict need-to-know basis. Physical and logical access controls are in place to prevent unauthorised access.
• Password security: Account passwords are stored using one-way cryptographic hashing. bgd35 staff cannot view your password in plain text. You are responsible for choosing a strong, unique password and keeping it confidential.
• Fraud detection: bgd35 employs automated fraud detection and account monitoring systems that flag suspicious login attempts, unusual transaction patterns, and other indicators of potential account compromise or abuse.
• Incident response: In the event of a data security incident that poses a risk to your rights and freedoms, bgd35 will take prompt steps to contain the incident and will notify affected players in accordance with applicable notification obligations.
• Staff training: All bgd35 personnel with access to personal data receive regular training on data protection obligations and security best practices.

While bgd35 takes all reasonable steps to protect your data, no method of electronic transmission or data storage is completely infallible. You also play an important role in keeping your account secure — never share your login credentials, use a unique strong password, and contact bgd35 support immediately if you suspect unauthorised access to your account.

Section 10

Policy Updates

bgd35 may update or revise this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page. Where the changes are significant, we may also notify registered players through the Platform's notification system or via email to the address on your account.

We encourage you to review this Privacy Policy periodically to stay informed about how bgd35 handles your personal data. Your continued use of the bgd35 Platform after any revision to this Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you should discontinue use of the Platform and contact support to discuss the closure of your account.

This Privacy Policy is published in English and governs your use of bgd35 regardless of your location within Bangladesh or any other jurisdiction from which you access the Platform. In the event of any conflict between this Privacy Policy and any translated version or summary, the English-language version shall prevail.